We reserve the right to modify our terms and conditions at any time, so please review frequently.
Before placing your order, please read our returns policy to avoid disappointment by shopping with us.
We personally check every item that is packed and dispatched. If you are not 100% satisfied with your purchase you can return your goods for a refund or exchange, provided you email us within 7 days of receiving them. We receive the item/s within these 7 days and in perfect original sale-able condition, with all tags attached. Items must not have been worn, damaged, marked or have perfume, makeup, or tan residue. Shoes must be tried on soft surfaces as we cannot accept shoes returned with sole markings or scratches. If our return requirements are not met, we reserve the right to deny the return.
Customers are responsible for return shipping charges except for faulty items, or if the goods differ from what you have ordered. For your protection, please be sure to return your goods via tracked post as The Closet Shop will not take responsibility for any undelivered merchandise.
TO RETURN - please email us at firstname.lastname@example.org quoting your order number.
We will provide you with a Return Authorisation number and give you further instructions. We cannot process your return without the RA number.
A Return Address will be provided once you email us.
Jewellery, Hats and Sale items or any discounted items are deemed final, please choose carefully, we do not offer a change of mind refund, exchange, or credit note (unless faulty).
AFTERPAY - Items purchased using Afterpay cannot be returned for a refund unless deemed faulty.
FREE SHIPPING - If you received free shipping on your order that you are returning the cost of shipping will be deducted from your refund to cover the original shipping expenses.
Mark down and promotional sales are final sale.
items bought on SALE cannot be exchanged or returned. Valid while supplies last. All sales are final.
- Free Shipping on orders over $250 (excludes footwear)
- $25 Standard Shipping on footwear
- $15 flat rate express shipping under $250
- Delays may be expected that are out of our control
- Live Locally Click + Collect at checkout.
DISPATCH + DELIVERY
Please keep in mind we are regional, and, in some cases, there may be delays with postage. This may be due to external factors and The Closet Shop cannot be held accountable for these delays. A copy of your receipt will be provided as a hard copy upon receiving your purchase. It is important to hold on to a copy of your receipt should you have any problems with your purchase or wish to refund your purchase.
The Closet Shop will not be liable for undelivered parcels once they have been dispatched. If you have concerns, please use the registered post option.